Frequently Asked Questions

Whether you're curious about PhotoRocket, ready to try it, or have downloaded it and want to share photos: we have answers for you.

General

Will PhotoRocket always be free?

Sharing photos via PhotoRocket will always be free! You may choose to take advantage of ordering from our catalog of high quality prints and printed merchandise today, and premium archiving and pro-level subscriptions in the future.

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How long will PhotoRocket keep my photos?

When you share a photo, PhotoRocket automatically keeps a backup copy in your account for free at photorocket.com. The backup will be kept by us for as long as you remain an active PhotoRocket user. If something happens to the photos on the computers or mobile devices that you shared from, you can download/recover print-quality versions of those lost memories.

PhotoRocket also keeps the original, full-resolution versions of your photos in your account for free during our Beta launch period, and those are also downloadable for free. In the future, we may roll out premium subscription services to make protecting your full-resolution photos and memories even more efficient and reliable.

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How do I share photos with my friends?

Find a photo or take a photo with your computer or mobile device. If you're using a computer, either right-click on the photo and choose "Share via PhotoRocket" or drag the photo into the PhotoRocket app if it's already on your screen. If you're using an iPhone, you can access your photos from within PhotoRocket with the "Camera Roll" icon. In PhotoRocket you also need to add recipients: these can be email addresses, contacts from your list, or 3rd party sites like Facebook and Twitter. You can add more photos and captions as you go—and when you're done, just click the "Share" button.

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How does PhotoRocket protect my email address?

PhotoRocket does not share your email address with anyone without your consent. We don't sell your name, nor do we allow its use for any purpose other than for PhotoRocket to communicate with you.

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How do I report a problem or get help?

On every page of the PhotoRocket website, there is a "support" tab on the right side of the page. To report a problem, file a bug, or ask for help: click the support tab and create a support request. Our customer service agents will assist you as quickly as possible. You can also visit our Support page, which has links to various information that can help. Alternatively, you can email us at support@photorocket.com

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What should I do if my friends aren't receiving my shared photos?

When you share photos with your contacts, PhotoRocket notifies them with our reliable email delivery system. If our notifications are not reaching your contacts, be sure they check their Spam or Junk folder as a first step.

Most spam filters, over time, learn what they consider to be spam and sometimes our notifications get stuck in the muck.

Notifications can also be delayed by high levels of internet traffic. Normally our notifications arrive quickly but sometimes it helps to give them a few extra minutes to get delivered.

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How can I change the contact names in my PhotoRocket address book?

When you enter a new email address, PhotoRocket automatically generates a name for your contact. To modify a name, position your mouse over that name in the list, click on the "i" that appears to the right of the name. When contact details appear, you can update the name or email address for that contact, then click the "Save" button.

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How do I share photos to other photo sharing destinations and social networks?

PhotoRocket currently supports posting a link to your photo galleries on Facebook and Twitter. You can enable sharing to these sites from your PhotoRocket app and the "Settings" area of the PhotoRocket website. Under "Connect to Destinations" click "connect" next to the web service you want, then follow the instructions to give PhotoRocket permission to share your photos there.

Once you've enabled a service, the icon for that service will appear as enabled in the PhotoRocket app. Just click on the icon as you would click on any contact in your list.

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How secure is PhotoRocket? Who can see my photos?

Your photos are only shared with the people or sites that you specify. When you share to sites like Facebook and Twitter, everyone you've allowed to see your links on those sites can see them.

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How many photos can I share or receive?

There is no limit to the number of photos you can share or receive in total (see next question for more information). You can also download any photos you've shared or received at any time.

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Are there any limits to the size or number of photos I can share at one time?

You can share and receive photos of up to 20 megabytes (20MB) and while you can share as many photos as you want at one time, with a computer we currently only support right-clicking on 100 at a time (if you use drag and drop, you can add as many as you want at once).

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What file types does PhotoRocket support?

PhotoRocket supports photo files with the following extensions: bmp, gif, ico, jpeg, jpg, png, tif, tiff, and wmf. If you don't know much about file types, you can rest assured that this list includes the most popular photo file types used in most digital cameras that exist today.

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How do I get my photos into PhotoRocket?

If you're using a mobile device, launch PhotoRocket and tap the Camera Roll icon to select from your photo library. If you're using a computer, you can either right-click on a photo and choose "Share via PhotoRocket" or you can Drag and Drop your photo onto the PhotoRocket app (tip: you can do both!).

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How do I get the PhotoRocket app?

Go to our homepage and click on "Get PhotoRocket". Follow the specific instructions for the app you need (Windows, Mac and iPhone today—more coming soon).

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PhotoRocket Galleries

What is a PhotoRocket Gallery?

A PhotoRocket Gallery is an online space for people to contribute and collaborate around photos. Once a gallery is created, the creator may invite others to contribute their photos to the gallery. From there, the group gathers their photos together and can present them in many ways with several layouts, theme colors, orders and elements to make the set of photos look great.

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How do I add photos to my gallery?

When you create a photo gallery using the PhotoRocket website, a window appears prompting you to create a gallery using photos from your computer or Facebook photo albums. You can also add photos to your gallery by clicking the "Add Photos" button near the upper left hand corner of the gallery creator.

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How do I add a text box to my gallery?

Adding text box element is as simple as clicking on the large grey button labeled "Text" in the upper-left part of the top toolbar. New photos/text box elements will appear in order after your current gallery contents.

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What is the difference between a comment and a text box?

Comments are an ongoing conversation about the gallery that appear below the photo gallery. Both viewers and collaborators can add comments.

Text boxes are an element of the gallery itself. Text boxes help narrate the photos or event.

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What is the difference between a caption and a text box?

Captions appear below your photos. They are appropriate for short titles or explanations of individual photos. Hover over a photo to view a caption, and click on the caption to edit it.

Text boxes appear as a piece of media in your gallery. They help give context to the group of photos, rather than to individual photos. Like photos, they can be moved into position by dragging them around the page.

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How do I change the contents of a text box?

Clicking a text box will bring the text into zoom view. From here, left-click on the text to edit. When you are satisfied, hit OK and the contents will be changed.

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How do I make photos in my gallery bigger?

You cannot manually increase the size of photos in the collage or grid views. In collage view, you may drag-to-swap photos, thereby selecting which photos occupy the largest spaces. In all layouts, “zoom mode” offers an expanded view of individual photos or text. Enter zoom mode by clicking on the desired photo.

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How do I reorder photos in my gallery?

You may reorder photos (or text) in any view layout. To do this, click and hold the photo you'd like to move, drag it to the desired location in your layout, and release your click. The element you dragged will switch places with the element currently occupying that space.

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What are 'layouts' and 'themes' and what can I do with them?

Layouts are different ways to view and present your gallery. The Collage layout presents your gallery in an artistic, design-minded view that allows for different-sized elements. The Flow layout presents your gallery in a vertical, waterfall-like view that keeps all elements in a linear order. The Grid view presents your gallery as large thumbnails for a comprehensive look at all your photos.

Themes are the mood of your gallery. Themes consist of background colors, fonts and embellishments. You may change themes by clicking any of the buttons in the side toolbar under the title "Style." We look forward to bringing you more specialty and seasonal themes soon!

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How do I delete pictures or text boxes from my gallery?

To delete a photo or text box, click on the "delete" button that appears when you hover your mouse over the item you want to delete.

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What happens when I delete a photo or text box from a gallery?

Deleting a photo or text box from a gallery will remove it from the gallery.Deleting a photo or text box from collage view will shift the location of other photos around it.

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How do I delete a gallery

To delete a gallery, log into your PhotoRocket.com account and click "View Galleries." Use your mouse to hover over the preview image of the gallery you want to delete. When you do, the word "delete" will appear in the overlay for the gallery preview. Click it and then click "OK" in the pop up confirmation window.

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Who sees my comments?

Comments are visible to everyone who can see your gallery.

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Can I comments on an individual photo or quote?

You may not comment on individual pieces of media, yet. In the future, users will be able to comment on individual photos, videos, links and quotes.

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Collaboration

As a gallery creator, what aspects of my gallery can I change and control?

As the creator of a gallery, you have full control of all aspects of the gallery. This means you can add, delete and rearrange photos. You can also modify text on all photo captions and text boxes, change the gallery's title and description, change the layout and theme, post comments, and invite people to contribute to the gallery.

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As someone invited to contribute to a gallery, what aspects of the gallery can I change and control?

As a recipient of a gallery collaboration invitation, you have full administrative privileges. This means you can add, delete, and rearrange photos within the gallery. You can also invite others to contribute photos, modify text on all photo captions and text boxes, change the gallery's title and description, post comments, and switch the layout and theme.

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As someone invited to view a gallery, what aspects of the gallery can I interact with?

With an invitation to ‘view only,’ you may not move, edit or contribute content to the gallery. You can leave comments, which will appear in the comment feed on the right side of the gallery page.

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Sign up

What will PhotoRocket do with my Facebook account if I create an account using my Facebook ID?

Signing up with PhotoRocket via Facebook gives us permission to do two things: to access your email address (so we can notify your friends when you invite them to view a Gallery) and to post a link to your Galleries on your Facebook wall (when you share photos to Facebook). PhotoRocket will never post anything on your wall, or on your friend’s walls, unless you give us permission.

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Why do I have to sign up?

You must sign-up to invite your friends to view a gallery. You must also sign-up to comment on, customize or contribute to a gallery.

The sign-up requirement assures your protection. Requiring a sign-in helps us protect our users from spam, unwanted collaborations and false impersonation.

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Sharing

How do I invite my friends to contribute to my gallery?

When you are finished designing your gallery, click on “Invite people to contribute” in the right hand tool bar. From there, select your contacts and publish your gallery. Be aware that all friends invited to view your gallery may also edit, delete and contribute to your photos. When sharing to Facebook and Twitter, your galleries will be view only (meaning that they are in an uneditable state).

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How do I share my gallery without allowing others to edit it?

On the left side of the gallery is a button that says, "Share." Clicking this presents you with the option to post to share the album to people via email or their Facebook account. Both options then present you with the choice to invite people to view your gallery or to view and contribute to your gallery.

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What happens when I share to Facebook or Twitter?

By sharing your gallery to Facebook or Twitter, you are asking PhotoRocket to publish a view-only link on your wall or feed. The link directs viewers to PhotoRocket, where they can view your gallery. These view-only links allow visitors to view, but not contribute to your gallery.

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PhotoRocket Apps

How do I get the PhotoRocket app?

Click, "Download PhotoRocket" in the footer of the PhotoRocket website and choose the app you wish to download (Windows, Mac, or iPhone).

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What does the PhotoRocket application do?

PhotoRocket make sharing large quantities of photos faster than ever before. The application works in the background on your computer, making sure that uploading your photos does not slow down your internet speed—or get interrupted if your internet times out. Please note that there are some differences between apps:

Windows: PhotoRocket for Windows makes it quick and easy to create and customize a gallery right from your desktop. With PhotoRocket for Windows on your computer, you can share unlimited photos by right-clicking on the photos you want to share and selecting “Share via PhotoRocket” to launch the app and start creating a gallery.

Mac: PhotoRocket for Mac allows users to create a gallery right from their desktop. With the app, you can ctrl-click any photo on your computer (from your browser, finder or iPhoto), and click “share with PhotoRocket” to launch the app and start creating a gallery. Alternatively, drag a photo onto the PhotoRocket icon in your doc to launch the app. Give your photos captions, and send them off to your friends, Facebook or Twitter. If you want to further customize your gallery, you may do so on PhotoRocket.com.

iPhone: The iPhone app can send multiple pictures to multiple destinations, in one action. Select photos you want to share, enter the email address(es) of the people you want to share with, and hit the share button to publish your gallery. If you want to add a title or customize your viewing experience (theme, layout, etc) you may do so on the web.

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How do I create a gallery with PhotoRocket for Windows and Mac?

Select the photos you want to share, right click, and select, "Share via PhotoRocket."

Then, select the people & sites you want to share to.  When you're done, just click the "Share" button.

Windows users can also add a title, description, text boxes and a customized look to their gallery.

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Can I contribute to an existing gallery using my desktop or mobile app?

Not yet… Currently our Windows, Mac and iPhone apps are great for quickly uploading photo galleries with lots of photos. After you create your gallery, you can continue to customize your gallery and add more photos when you view the gallery on the PhotoRocket website.

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Is there a PhotoRocket for Android or iPad app?

They're in the works. PhotoRocket is currently supported on the web, Windows, Mac and iPhone. We will notify you about new product and platform releases in our newsletter, blog and Facebook page.

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Security

How does PhotoRocket protect my email address?

PhotoRocket does not share your email address with anyone without your consent. We don't sell your name, nor do we allow its use for any purpose other than for PhotoRocket to communicate with you.

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How secure is PhotoRocket? Who can see my photos?

Your photos are only shared with the people & sites that you specify (be aware, of course, that when you share to sites like Facebook—everyone you've allowed to see your photos on those sites can see them).

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What can PhotoRocket do with my photos?

PhotoRocket respects your privacy and intellectual property. Therefore, we will never sell, distribute or publish your photographs without your permission. We only allow people (and sites) with whom you have given permission to view your photos.

For more information, please refer to our privacy policy.

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What does PhotoRocket do with my contacts?

PhotoRocket will never sell, distribute or publish any of your personal information, including your email addess(es). We may periodically send communications to you and to those with whom photos have been shared about product promotions and updates.

For more information, please refer to our privacy policy.

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Early PhotoRocket Users

What happened to my old photo sets?

PhotoRocket “sets” have now become PhotoRocket Galleries. All of you old photos have been transferred to your Galleries page (find a link to this page in the top site navigation). They appear in their original groupings, in order of most recently shared or received.

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Can I still share uneditable, static groups of photos?

Yes. To do this you must copy and paste the link from the upper right corner of your gallery (found beneath “Share this”) into an email to send to your friends. This link allows viewers to look at, but not to edit, your gallery. Clicking the Facebook and Twitter icons also distributes the uneditable, static gallery view.

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